Migration Assistance Service terms

Version: December 2025

These Service Terms supplement the Primary Agreement. If there is any conflict, the terms of the Primary Agreement take precedence.

1. Scope of Services

1.1. Description

The Migration Assistance enables the Customer to move its charge stations and related operational information from the Customer’s current platform to the CPMS provided by Road. The service supports the preparation, import and configuration work needed for this transition.

1.2. Included Activities

The Migration Assistance includes the following activities:

  1. Planning and compatibility check. Road prepares the project plan and supports the Customer in confirming scope, fit, and any required pre-migration considerations.

  2. Data preparation. Road provides data templates and reviews Customer inputs needed for migration.

  3. Validation and pre-configuration. Road verifies submitted data and supports the Customer with the configurations needed to enable a smooth cut-over.

  4. Batch migration coordination. Road imports approved data into the Road platform and coordinates the planned migration activities.

  5. Post-migration validation.Road performs checks to confirm connectivity and operational readiness after migration.

1.3. Compatibility Requirements

The Migration Assistance is available for hardware and setups that meet Road compatibility requirements. These requirements are:

  1. the charge station supports OCPP version 1.6 or higher
  2. Road has an existing integration with the relevant charge station brand or model

Remote configuration or handover may not be available for all brands or setups. If a charge station does not meet the compatibility requirements, Road and the Customer will assess whether migration is feasible, and any additional work required may result in extra costs.

1.4. Excluded Activities

The Migration Assistance does not include custom integrations, rework of Customer submitted data, or the import of historical charging session data. These activities are not included in Road’s Migration Assistance and may be priced separately if agreed.

2. Customer Responsibilities

2.1. Data Preparation and Accuracy

The Customer provides complete, accurate, and up-to-date End Customer Data using Road’s templates and remains responsible for its correctness throughout the migration. Road is not responsible for issues caused by incorrect, incomplete, or outdated Customer input or by changes made by the Customer during the migration.

2.2. Technical Readiness

The Customer ensures that all charge stations are technically ready for migration, including updating local configurations, ensuring network and SIM availability, and confirming that firmware and hardware conditions allow the station to accept updated backend settings

2.3. Pre Migration Checklist

Before each migration batch, the Customer completes the pre-migration checklist provided by Road. The checklist guides the Customer through required preparations to structure the migration and limit disruptions. Road may postpone a planned batch if the checklist has not been completed.

2.4. Operational Coordination

The Customer makes its operational team available during agreed migration windows and ensures that internal processes or configuration changes do not interfere with the planned migration steps.

2.5. Post Migration Checks

After each migration batch, the Customer performs initial checks on the migrated stations and promptly informs Road of any issues requiring support.

3. Road responsibilities

3.1. General Performance

Road performs the Migration Assistance with reasonable skill and care and in accordance with the project plan agreed with the Customer.

3.2. Data Review and Validation

Road reviews the format of End Customer Data submitted by the Customer and uses Road validation tools to identify formatting or technical inconsistencies. Road provides feedback to the Customer where further adjustments are needed.

3.3. Data Import

Road imports End Customer Data into the Road CPMS once the Customer has approved the import. Road may adjust data solely for technical formatting needed to complete the import.

3.4. Technical Guidance

Road supports the Customer with guidance on preparing station configurations and backend settings that are necessary for migration.

3.5. Pre Migration Checks

Road performs reasonable pre migration checks, which may include reviewing backend URLs and configuration presets. Road does not guarantee a specific technical outcome, as correct operation depends on Customer provided data, hardware behaviour and local conditions.

4. Data Handling and Privacy

4.1. Purpose of Processing

Road uses End Customer Data only as needed to provide the Migration Assistance and to carry out the migration steps agreed with the Customer. End Customer Data is used as submitted by the Customer and is not altered except where formatting is required for import into the Road platform.

4.2. Independent Controller Position

Where End Customer Data includes personal data within the meaning of the GDPR, each party acts as an independent controller for its own processing activities. Each party independently determines the purposes and means of its processing and complies with the GDPR and other applicable data protection laws.

5. Fees & Additional Work

5.1. Fees for the Migration Assistance

Fees for the Migration Assistance are as set out in the main agreement or the applicable order form.

5.2. Additional Work

If the Customer requests services outside the defined scope, including manual correction of Customer submitted data, bespoke configuration work or support for hardware not meeting Road compatibility requirements, Road may charge additional fees. Road informs the Customer in advance before performing any such additional work.

6. Support & Continuous Improvements

6.1. Ongoing Support

Road provides reasonable support during the migration window and reasonable follow up Assistance for issues that arise from the activities performed under these Service Terms.

6.2. Additional Information Requirements

If further work is needed due to incorrect data, incompatible hardware or configuration issues, Road may request additional information or cooperation from the Customer to resolve such issues.

6.3. Improvements to Tools and Materials

Road may update its migration templates, validation tools or guidance materials from time to time in order to improve the Migration Assistance. Such updates do not change the scope of the Migration Assistance unless otherwise agreed in writing.